Programs

Microsoft Server / Client Support

The Centre for Continuing Education is offering a specific training program under the initiative “Credited Career Advancement Courses (perfectionnement crédité)” financed by the Gouvernement du Québec (Service Québec de l’Île de Montréal). The training provides short-term upskilling opportunities to qualified workers recently laid off due to the COVID-19 pandemic.  Clients may be eligible for financial support under PARAF (Renewed Prosperity Training Program).

https://www.quebec.ca./en/employment/renewed-prosperity-training-program/

Classes are delivered online.

Admission Requirements

Admission Requirements
Financial participation from the Gouvernement du Québec (Service Québec de l’Île de Montréal)
Prior to starting training, you must meet with an employment assistance officer at a Service Québec de l’Île de Montréal office, or a local employment centre (CLE), and obtain an authorization. Ask for a follow-up sheet ( fiche de suivi ) from an employment assistance officer.
Click to find your nearest Centre local d’emploi (CLE): https://www.localisateur.servicesquebec.gouv.qc.ca/en

The Service Quebec contract number for this program is 755282-0

Admissions Requirements:

  • Secondary V or equivalent (deemed sufficient by college
  • Current Curriculum Vitae
  • Letter of Motivation
  • Referred by Service Quebec
  • Completion of a diagnostic test administered by the College

Other documents required:

  • Canadian Citizenship (birth certificate, permanent resident or Canadian citizenship card)
  • Quebec residency documents:  QC medicare card, CSQ, etc.

Important Dates

Next Program

April 19, 2021

Virtual Information Sessions:

Tuesday, April 13, 2021 at 15:30

Note

It is mandatory to attend an Information Session if you wish to be considered for the program.

Sign up for virtual info session

Program Overview

This program is designed for adult students with basic computer skills and knowledge who wish to acquire or upgrade skills to meet IT job requirements and work in the IT field.  It targets individuals who want entry-level Microsoft Client and Server skill-sets both on premise, and on the cloud.

Training  provided in the following areas:

  • Microsoft Server Installation, Configuration and Administration
  • Microsoft Client Installation, Deployment, Configuration and Administration
  • Cloud technologies: Microsoft Azure and Amazon Web Services

Upon completion of this program, students will be able to:

  • Install, configure, and manage Windows Servers
  • Install, configure, deploy and manage Windows Client PCs
  • Install and manage Windows Services



Job Outlook

The job prospect for user support technicians is excellent.  User support technicians provide first-line technical support to computer users having trouble with computer hardware and with computer applications and communications software. Computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors, employ them. Independent technical support companies also employ them or they may be self-employed.

Source : imt.emploiquebec.gouv.qc.ca(NOC 2282)

Job Titles

  • Client Support Representative – Systems
  • Help Desk Technician
  • Call Centre Agent – Technical support
  • User Support Technician

Wages

Hourly salary ranges from $17.00 to $ 26.25

Courses & Schedule

Duration of the program:

315 hours / 3 months

Schedule

Monday to Friday: 15:30 - 20:00 (30 minute dinner break)
Saturday: 9:00 - 14:30 (30 minute lunch break)
No class May 22, May 24, June 24 and July 1

(days and times subject to change)

* COURSES ARE OFFERED IN AN ONLINE ENVIRONMENT
List of courses



Course Title Course Description Hours
Windows Client | 420-E15-AB This course is an in-depth look at Windows Client Operating Systems. Using a PC type computer workstation connected to the Internet, the student will learn the proper theory and practice of managing Windows. The student will learn to install, configure, use, manage, monitor, troubleshoot and fix Windows Client Operating Systems and all its components including resources, hardware devices and drivers, system performance, desktop environment, network protocols and services, and security. 75 hrs
Network Installation & Administration I | 420-E78-AB This learning activity is structured around Windows Server Operating Systems. Using a PC type computer workstation connected to the Internet, the student will learn to install, configure, manage, and troubleshoot Windows Server Operating Systems, workstation, printing, file system, security and network applications. Introduction to Active directory management using a graphical user interface as well as detailed instruction of the use of Powershell command line. In addition, students will be introduced to Microsoft Azure to deploy Windows Servers on the cloud. 120 hrs
Network Installation & Administration II | 420-E88-AB This learning activity is structured around Windows Server Operating Systems. Using a PC type computer workstation connected to the Internet, the student will learn to install and configure monitoring, manage, and troubleshoot Windows Server Operating Systems, access to resources and Web sites, system performance, storage use, network connections and security. Advanced services such as dns, dhcp, windows deployment services, Windows Software update Services, routing and remote access services as well as integration with the network infrastructure. In addition, students will be introduced to Microsoft Azure to deploy Windows on the cloud. 120 hrs
This course is an in-depth look at Windows Client Operating Systems. Using a PC type computer workstation connected to the Internet, the student will learn the proper theory and practice of managing Windows. The student will learn to install, configure, use, manage, monitor, troubleshoot and fix Windows Client Operating Systems and all its components including resources, hardware devices and drivers, system performance, desktop environment, network protocols and services, and security.
Course TitleWindows Client | 420-E15-AB
Hours75 hrs
This learning activity is structured around Windows Server Operating Systems. Using a PC type computer workstation connected to the Internet, the student will learn to install, configure, manage, and troubleshoot Windows Server Operating Systems, workstation, printing, file system, security and network applications. Introduction to Active directory management using a graphical user interface as well as detailed instruction of the use of Powershell command line. In addition, students will be introduced to Microsoft Azure to deploy Windows Servers on the cloud.
Course TitleNetwork Installation & Administration I | 420-E78-AB
Hours120 hrs
This learning activity is structured around Windows Server Operating Systems. Using a PC type computer workstation connected to the Internet, the student will learn to install and configure monitoring, manage, and troubleshoot Windows Server Operating Systems, access to resources and Web sites, system performance, storage use, network connections and security. Advanced services such as dns, dhcp, windows deployment services, Windows Software update Services, routing and remote access services as well as integration with the network infrastructure. In addition, students will be introduced to Microsoft Azure to deploy Windows on the cloud.
Course TitleNetwork Installation & Administration II | 420-E88-AB
Hours120 hrs

Fees

Tuition free program funded by the Gouvernement du Québec (Service Québec de l'Île de Montréal). A referral from your Centre local d’emploi (CLE) is required. Contract number for this program is 755282-0
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